Refund & Cancellation Policy

OSCE Coach is operated by SQH Technologies, India. This page explains what happens when you buy a plan, how to cancel, and when you can get your money back. Short version: try it free first, and if a paid plan isn’t for you, tell us within 7 days.

Try before you pay

Every account gets 5 free practice stations, no card needed, so you can judge the patient and the feedback before buying anything.

How plans are billed

• Plans are prepaid for a fixed term (1, 3, 6 or 12 months) or, for “Until You Pass”, a one-time payment.
• Prices are listed in US dollars; you pay the equivalent amount in Indian rupees.
• Nothing renews automatically. You will never be charged again unless you choose to buy another term.

Delivery of the service

OSCE Coach is a digital service; nothing is shipped. Your plan is activated on the account you paid for, usually within a few hours of payment being confirmed and always within 24 hours. If it hasn’t been activated within 24 hours, contact us and we’ll sort it out the same day.

Cancellation

As nothing renews automatically, there’s nothing to cancel to avoid future charges: simply don’t buy another term. Your access continues until the end of the term you paid for. If you’d like your account closed sooner, email us and we’ll do it.

Refunds

• 7-day refund: if you ask within 7 days of paying and have completed no more than 3 stations since your plan started, we’ll refund you in full.
• If we can’t deliver: if we fail to activate your plan, or the service is unavailable for an extended period because of a fault on our side, we’ll either extend your plan or give you a pro-rata refund for the time lost, whichever you prefer.
• Duplicate or mistaken payments are always refunded in full.
• Outside these cases, payments for a term that has started are not refundable, including for the rest of a term you no longer need. Your exam result, pass or fail, isn’t a reason for a refund on its own: OSCE Coach is a practice tool and can’t guarantee an outcome.

How to ask for a refund

Email bytesizeddentistry@gmail.com from the email address on your account, with your payment date and reference. We reply within 2 business days. Approved refunds are sent back to the original payment method within 5–7 business days; your bank may take a little longer to show it.

Questions about any of this? See our Contact page or the Terms of use.